We have tried to provide some helpful general information in this website regarding our approach to claims handling. As you will appreciate, each claim is different. So too, each policy of insurance is tailored to the specialised needs of our policyholders. General statements in this website cannot and do not override the actual terms of our policies and both of our rights and remedies arise out of and are governed by that policy. Please therefore check the precise terms of your cover and take care you comply with the terms in order to ensure you access the full benefit of your policy with Newline.