Motor Claims

Contacting us about your motor claim

Please contact us on 0845 013 1506 if you need to report or discuss your motor claim. The following options will be presented to you.

  • Option 1 – To report a new claim or obtain an update on your repairs
  • Option 2 – To report a new glass claim
  • Option 3 – To obtain a update other than on your repairs

If more convenient you may also contact us in the following ways,

  • Email: newline@ncrc.co.uk
  • Fax: 01606 352730
  • Post: Newline Claims, PO Box 119, Cheltenham, GL51 4YD

Reporting a new motor claim

You must contact us immediately after an incident to report a new claim, whether the incident relates to an accident, glass repair/replacement, fire, theft or malicious damage. This is a requirement of the policy. Immediate reporting will enable us to arrange recovery of your vehicle where necessary and may help us to minimise the cost of any claims against you. An operator will be available to take the details from you 24 hours a day, 365 days of the year.

Download a motor claim report form.

In the event of an accident

DO NOT ADMIT LIABILITY. Exchange name, address, vehicle registration and insurance details with any other parties.

Draw a plan and/or take photographs of the accident scene and any vehicle damage. Make a note the weather, lighting, traffic conditions, any signals that were given and anything said to you by any other party. This information will help us to make a swift and accurate decision on liability for the accident.

If possible note the names and addresses of all passengers whether or not they appear to be injured, or note at least the number of passengers in each vehicle. This information will help us to combat fraud from ‘phantom’ passengers.

Report to police any theft from or of your vehicle and any accident involving death or injury to a person, dog or farm animal or damage to street furniture or other property unless details are exchanged with the owner at the scene.

Our promise to you

We aim to provide a first class motor claims service to our customers.

We understand how inconvenient and costly motor claims can be to a business. We work with carefully selected market-leading service provider partners to minimise your vehicle downtime.

We will utilise our approved mobile repair solution wherever possible to reduce or eradicate vehicle downtime.

We repair your vehicle to the highest possible standard, often with a warranty exceeding that provided by the manufacturer.

We believe in building long term mutually beneficial relationships with brokers and policyholders.

And we are fully committed to the principle of treating customers fairly.

Key Contact

In the unlikely event that you have a query that your motor claims handler is unable to resolve or if you have any other comments or suggestions please contact our Motor Claims Manager,

Graham Darrah DipCII ACIArb DipCouns
Direct dial: + 44 20 7090 1830
Email: motorclaims@newlinegroup.com